It is also recommended that you backup the registry before making changes to it. Thomson Reuters recommends having a qualified technician make registry changes as problems with the registry can cause serious problems with the operating system. If the addins still aren't "sticking", verify the registry behavior (the load behavior should equal 3 however, if the addins ever failed to load for any reason, the value may have changed). Right-click on the file and choose Run as Administrator.Locate the EXCEL.EXE or WINWORD.EXE file.Browse to C:\Program Files (x86)\Microsoft Office\Office.Verify that Microsoft Word and Excel are fully updated.If the addin is still not "sticking", try these steps: If listed, select the AdvanceFlow addin and then select Enable.Verify that the AdvanceFlowWordAddin or AdvanceFlowExcelAddin items are not listed.Choose "Disabled Items" in the Manage field, and then select Go.In Microsoft Word or Excel, choose File > Options and then select Add-Ins.If you are using Microsoft Internet Explorer, verify you are running the application as an Administrator.If the addin turns on, but when you re-open Microsoft Word or Excel, it is turned off again, use the following steps. Look for an item with today's date that says "This is not an AF document, either path is not recognized or doesn't have custom property.".Navigate to C:\Users\\AppData\Roaming\AdvanceFlow\logs.If you open a document outside of AdvanceFlow or GoFileRoom, the addin will not be available to use. Re-open the document for editing again.Open Microsoft Task Manager and close any open sessions of Microsoft Word or Excel.The addin should load for any Word or Excel document that is included in an engagement within AdvanceFlow and then opened for editing (through either GoFileRoom or AdvanceFlow). Resolving addin problems Addin is installed properly, but not functioning
Values from the engagement will not add or update The table below lists some common problems and which addin is not working properly. Because all AdvanceFlow documents are housed within GoFileRoom, you first need to identify which addin is causing the problem. The GoFileRoom and AdvanceFlow addins have key differences that effect how an issue should be resolved. Determining which addin is problematic: GoFileRoom or AdvanceFlow If you need additional assistance, please consult your qualified technician and/or the vendor who developed the resource. We provide access to these resources for your convenience, but we are not responsible for their accuracy. Hopefully that is all your issue is, and does not require any uninstall of re-install of MS Office nor the HP Excel add-in.This icon appears alongside links to resources that are not developed or maintained by Thomson Reuters. Close out and reopen Excel and check to see if the Add-ins tab shows the Export to HP ALM selection. Click close to get back to the View and manage MS Office Add-ins window, and select OK at the bottom.Ĩ. If the Excel add-ins is present in this list, select it and choose Enable.ħ. Select the drop down list open its contents, and choose Disabled Items then select the Go. Now to the right side of the pop up window is the View and manage Office add-ins, and at the bottom you will see Manage with a drop down list next to it.ĥ.
In Excel Options window that opens, select Add-Ins on left side panel list.Ĥ. Click on File then select Options from drop down menu which is on the left side panel.ģ. Add-ins in this list will not be displayed when running Excel.Ģ. Before doing any uninstall of Office, first let us check to see if the Excel add-in is not present in the Disabled Items list.